We are dedicated to helping and protecting our customers against the unexpected and unforeseen. We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day. We provide guidance to help our customers prevent risks in their daily life, to protect them against unexpected and unpleasant situations and ensure they receive the support and help they need when things do go wrong.

Our underlying shared values are dedication, helpfulness, fairness, trust and care. These core values run through the relationships with all of our customers, employees, underwriters, communities and partners. In 2016 we were very proud to have been selected as a finalist in the UK Financial Services Experience Awards 2016. We were delighted to have been shortlisted for both the “Best Use of Technology to Improve End-client Experience” from the Insurance Times and the “Customer Experience Award” from the Insurance Post.