I believe that success comes through strong relationships. When I formed ICS, I knew it was important we remained personal and that every customer was seen as important. I also wanted to be transparent, so that I could advise customers open and honestly. I also wanted to handle the majority of the claims myself. Insurance companies deal with policyholders in a very impersonal way. My company does not. This was important as many other assessors promise local help, when in reality this is not true.
The bigger the company, the less personal it becomes. We will only accept claims we can actively manage. I have worked in insurance since graduating university, and gained 10 years experience as a loss adjuster working for the insurers. I set up ICS in 2004 and we continue to achieve fantastic settlements for our Clients. I am assisted by Clare Michealides - my claims manager - who has a strong insurance and loss adjusting background.
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